Gilbert IV Therapy is committed to providing careful, respectful care. If something isn't right — with your appointment, your treatment, or how you were treated — we want to know, and we want to make it right.
How to raise a complaint
The quickest way to raise a concern is to call us at 480-672-2033. You can also send a request through our contact page with a brief description of your concern. Please do not include private medical details in website forms; we will discuss any health-related matters with you directly.
What to include
To help us respond quickly, please share your name, a way to reach you (phone number), the date of your visit or interaction if applicable, and a short description of what happened and what you'd like us to do.
How we respond
We aim to acknowledge complaints promptly and to investigate and respond as quickly as we reasonably can. We'll listen carefully, take your concern seriously, and keep you informed of what we're doing about it. If we've gotten something wrong, we'll say so and look at how to prevent it from happening again.
Fair and respectful
We ask that complaints be raised respectfully. We are committed to responding fairly to every concern, regardless of who raises it or what it's about.
Emergencies
This policy is not for medical emergencies. If you think you are having a medical emergency, call 911 or go to your nearest emergency room right away.
This Complaints Policy is provided for general informational purposes. Last updated: 2026.